It’s great to talk about overcoming team dysfunctions. It’s even better when we actually come up with a plan to do so. And, of course, it’s best when we implement the plan and see results.

But when we look at overcoming team dysfunctions we can’t neglect developing team engagement.

Lack of engagement is a key component in dysfunctional teams and wrecks havoc with your customer service—and bottom line. In the Lifecycle of an Employee, disengaged employees (Stage 3 – de-motivated but still competent) need to move back to Stage 2 (motivated and competent) to be effective. Actively disengaged employees (Stage 4 – de-motivated and no longer competent) can sabotage company efforts and cost you a lot of money in the process.

What do you do to foster a culture of engagement?